Shipping policy

SHIPPING POLICY

At Velt we know you want your goodies fast, so we make sure we post everything as soon as we can (and that’s usually the same or next business day).

Please note that during busy periods (i.e., sale periods and Christmas) our handling times may increase by a day or two as we try to get through everything. We’ll do our very best to get everything out the door as quickly as possible, but if you have any concerns or questions, please contact us at onlinestore@velt.com.au

We currently post to Australia only:

Our delivery fees are dependent on your location, and also may increase depending on the package size and your location.

We offer standard (3-7 business days) and express shipping (1-3 business days)

In-store pick-up

We offer Local Pickup so if you would like to pick up your item from our shop in Albury NSW, you are very welcome to do that. When you place your order please select “free local pick up”. 

Local Pickup is free and you can come and meet our amazing team. Please don’t select Local Pickup if you don’t intend on picking your parcel up. If you decide you would prefer to have it shipped, email us and we can take payment for delivery over the phone.

Once you’ve placed your order you will receive a notification when it is ready to pick up, usually the same or next business day. If it is urgent let us know by email, and we will do our best to prioritise the order for you.

Delivery Terms

1. We will process all orders within 1-2 working days. Sale periods may impact handling times. Please select Express Post if you want to guarantee a quick dispatch.
2. Within Australia, your delivery will be received within 1-7 days. In more remote and regional areas, this can take longer. Please allow up to 10 working days to receive an order. Tracking numbers will be provided on your shipping confirmation email and these can be used to track your order with Australia Post. You can check your estimated delivery time on the Australia Post website (here) – link to auspost website
3. Orders will be sent to the delivery address that you have submitted with your order. We cannot be held responsible if that delivery address is incorrect.
4. We use only reputable delivery companies; however, we do not accept any liability for delayed delivery caused by any third party.
5. Missing or non-delivered parcels need to be reported to us within 30 days. Any orders returned to us due to incorrect delivery address or unclaimed through the post office will be refunded for the product component only. You need to contact us to arrange redelivery within 30 days of dispatch.