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Privacy policy

This Privacy Policy describes how labb-lash-and-brow.myshopify.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. 

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify and in some cases PayPal and Australia Post

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, PayPal,, email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify and in some cases PayPal and Australia Post 

Customer support information

  • Examples of Personal Information collected: name, email, contact details, billing address, shipping address, and payment information.
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify, and in some cases PayPal and Australia Post

Minors

The Site is not intended for individuals under the age of [16]. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  • We may your Personal Information to third parties such as PayPal and Australia Post to provide efficient sales/delivery. 

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. 

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name

Function

_ab

Used in connection with access to admin.

_secure_session_id

Used in connection with navigation through a storefront.

cart

Used in connection with shopping cart.

cart_sig

Used in connection with checkout.

cart_ts

Used in connection with checkout.

checkout_token

Used in connection with checkout.

secret

Used in connection with checkout.

secure_customer_sig

Used in connection with customer login.

storefront_digest

Used in connection with customer login.

_shopify_u

Used to facilitate updating customer account information.

Reporting and Analytics

Name

Function

_tracking_consent

Tracking preferences.

_landing_page

Track landing pages

_orig_referrer

Track landing pages

_s

Shopify analytics.

_shopify_fs

Shopify analytics.

_shopify_s

Shopify analytics.

_shopify_sa_p

Shopify analytics relating to marketing & referrals.

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

_shopify_y

Shopify analytics.

_y

Shopify analytics.

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at onlinestore@velt.com.au or by mail using the details provided below:

440 Wilson Street Albury NSW 2640, Australia

Last updated: 31/01/2024

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. 

 

PRIVACY POLICY IN SALON

Velt will collect information from you when you visit our salon or have a service provided to you.

What information does Velt collect?

Services- Full Name, Contact Number, Email Address, Date of Birth and a list of any allergies you may have.

Notes- Velt staff keep records of any services provided and from time to time will record any details from the service (i.e., products used during treatment, any reactions or sensitivities, additional information which is not limited to Personal Information)

This information ensures we can provide you with the highest quality service possible.

These details are retained in our database for record keeping purposes.

If we do not receive the information necessary, Velt may not be able to provide goods, services or information to you. Or may not be able to provide you the same standard of service as if we had the information requested. 

  •     SERVICE POLICIES

 By making an appointment with Velt you agree to our salon policies and cancellation fees:

- Appointments cancelled with 8 hours or less notice will incur a 50% late cancellation fee.

 - Appointments cancelled with 2 hours or less notice, or a no show, will incur a 80% no show fee.

- Clients who reach 3 same day cancellations and/or no shows, will no longer be receiving future appointments.

Velt understands that there can be unforeseen circumstances that will result in clients needing to cancel appointments, however please ensure to provide us with at least 24 hours’ notice, this way we may be able to potentially fill your appointment.

  • Deposits -

    Some of our services require a strictly non-refundable booking fee. If you need to cancel/reschedule your appointment, more than 8 hours notice must be given. If less than 8 hours notice, the booking fee is not transferable to another appointment and the booking fee will be forfeited.

  • Velt requires all customers to come to their appointment alone, strictly no babies or small children, we apologise for any inconvenience. 

 

 

 

 

Privacy Policy for Velt Beauty App


Last updated: 14/04/2025

At Velt Beauty, your privacy is a top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you use our booking app. By downloading and using the app, you agree to the terms outlined below.

 

 

What We Collect


When you use the Velt Beauty app, we may collect:

• Personal information: name, email address, phone number, and date of birth.

• Appointment details: services booked, booking history, preferences.

• Payment information: collected and processed securely via our payment provider

• Device information: to ensure optimal app performance.

 

 

How We Use Your Information

We use your information to:

• Manage and confirm bookings

• Send appointment reminders and important updates

• Provide customer support

• Improve the app experience

• Notify you of promotions or changes to our services (with your consent)

 

 

Sharing Your Data

We will never sell or rent your data. We may share your information with trusted third-party services (e.g., payment processors or booking platforms) solely to facilitate your experience. These services are required to maintain strict confidentiality.

 

 

Your Rights

You have the right to:

• Access and update your personal information

• Request deletion of your account or data

• Opt out of promotional communications at any time

 

 

Security

We take reasonable measures to protect your personal information. While no method of transmission is 100% secure, we strive to use commercially acceptable practices to safeguard your data.

 

 

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app and on our website. Continued use of the app after changes are made indicates your acceptance of the revised policy.

 

 

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

📧 salon@velt.com.au

🌐 www.velt.com.au