Cancellation policy 

Appointments cancelled with 8 hours or less notice of appointment will incur a 50% late cancellation fee. Appointments cancelled within 2 hours of the of appointment, or a no show, will incur a 80% no show fee. 

Booking fee on appointments 

Some of our appointments require a booking fee, these are strictly non-refundable, however if more than 8 hours notice prior to appointment is provided, booking fee will be reverted into a credit to be used on any future appointment or products.

Changes to your appointment on the day

If you require any changes to your appointment, VELT must be notified at-least 8 hours before your appointment. If an appointment is shortened/modified at the time of appointment, you may be charged the original reserved price.

 

Our No Babies or Small Children Policy

VELT has a strict no babies or small children policy. This is to help keep our clients, children and staff safe, while allowing our artists to give every client their full attention.

We understand this may not suit everyone, and that's okay. Different salons have different environments and policies. Here's why this policy is important to us.

Safety

Our artists work with hot wax, sharp tweezers and scissors, adhesives and professional chemical products.

We have previously had a wax pot pulled from a bench, with hot wax going everywhere besides the child, thankfully. It was a reminder that accidents can happen incredibly quickly, even when every precaution is taken.

A child reaching for a product, a baby suddenly needing attention, or a parent looking down while we are working around their face can also create a safety risk.

We simply don't want to take that risk.

Our treatments require concentration

Our services require a high level of precision and constant attention.

With brow dyes, lamination & lash lifting, even 30 seconds of movement can affect how it develops and the final blend. We are working with individual hairs that can overprocess within seconds. Our artists need to constantly monitor the hairs and products throughout the treatment. Leaving a solution on too long can compromise the condition of the lashes.

For lash extensions, needing to open your eyes mid appointment means moving the eye patches with our mapping. To readjust these into the same place is incredibly hard, and can create an uneven lash let. 

This is different from a treatment like a massage, where you can move or pause without affecting the result.

Our artists invest heavily in their training and take enormous pride in their work. We want them to be able to give you 100% of their attention without needing to divide their focus.

The products we use

We also work with professional products including lash adhesives, lash lifting and brow lamination solutions.

Some of these products have noticeable vapours or odours, and while our salon is set up with appropriate ventilation and safety procedures, we don't feel there is a reason to unnecessarily expose babies or small children to professional treatment products when they aren't receiving a treatment themselves.

It's simply another part of the environment we need to consider.

Your appointment is your time

VELT has been intentionally created as a place where your appointment feels like a treat.

We have many clients, including mothers, who tell us that their appointment is one of the only times they get to completely switch off and have time to themselves. They don't want to spend that time listening to children or babies in the background.

We also have clients and staff who have experienced miscarriage, fertility struggles, IVF or pregnancy loss, and for some people, hearing a baby can be incredibly difficult.

We have experienced this firsthand, which reinforced for us how important it can be to create a space where people know they can come in, switch off and decompress.

We know we aren't the salon for everyone

We completely understand that this policy won't suit every family.

There are beautiful salons, including home-based salons, that allow babies and children, and we understand why that can be a great option for some parents.

There are also people who prefer a commercial, child-free environment like VELT.

Neither is right or wrong. They are simply different environments designed to suit different people.

Our policy isn't because we don't like children, and it isn't because we don't understand how difficult childcare can be.

It's because we want to create a safe, calm environment where our clients can switch off and our artists can give you the quality of service they are passionate about providing.

We hope this gives you a little more context around why our policy is the way it is.

 

 

 

Before coming to your appointment:

Lash extensions:

-Please come with NO eye make up on.

- If you're attending a full set of extensions come with no current eyelash extensions on. As we do not leave time for removal within our full set times.

- Have filled out an eyelash extension consent form.

Lash lift:

-Please come with NO eye makeup on. 

- Have waited your full 8 - 10 weeks if you have previously had a lash lift done. 

Spray tan:

-Exfoliated & shaved. 

-Arrive with no deodorant/moisturiser on. 

-Come with loose clothing to get into after your tan.